Complaints

Click Marketing has a specialist complaints department that are able to help our clients resolve a range of issues relating to any number of issue’s.  Having worked in the industry for some period of time we have the experience needed to get the job done even if this means dealing with complaints on our clients behalf.  Should you be having difficulty with your current host or web provider please contact us either by phone or email and one of our customer service representatives will be able to assist you in how best to deal with your complain.

Click Marketing Complaints

We will be able to offer advice and methods on how to deal with any number of issues surrounding your online portfolio or campaign.  Unfortunately domain transfers and hosting related issues are common throughout the industry and often providers will try and bog clients down with paperwork in order to cancel your agreements etc.  If you are having such problems with your current provider please contact us and we will do our best to assist you in dealing with the situation.

Due to the nature of the industry it possible that you there can be disruptions to your service. Click Marketing pride oursleves on our up time and over the last 12 months we have experienced unparrelled uptime statistics. Should you have any issues with uptime with your current provider Click Websites can facilitate a seamless transfer from your current provider to our hosting services. We believe when hosting with Click Marketing that you will experience continous uptime and unviralled support.

iComplaint Service

We take each and every complaint very seriously if you have any grievance or issues with the service you have received from us then please do not hesitate to contact us and we will be happy to look into it for you. Our complaints service follows strict guidelines on how each complaint is managed and handled. We aim to respond to any complaint withing a 24 hour period via telephone or email. Should you wish to make a complaint please do not hesitate to contact us at info@click-marketing.co.uk

Any complaint received is treated on an individual basis and we will make sure we invesitgate any complaint throughly and comprhensively in order to make a informed judgment on each issue raised.

Complaint Team

We have a dedicated team on hand to deal with any of complaints or issues that may arise during your experience with is. Our team is tasked with making sure your experience with us is as simple and hassle free as possible. Whatever the nature of your complaint we are tasked to make sure that we deal with each complaint is the best possible manner doing whatever we can do to make sure your complaint reaches a satisfactory conclusion.

If you if are unhappy with the conclusion of your complaint our you may request that our Complaint team escalate the issue to senior management who will then investigate the matter further and will inform you should there be a change of outcome. For any issues please contact out complaints teams at info@click-marketing.co.uk or alternatively you can contact us at 0800 612 0227. Alternatively you may contact us via post at Click Marketing, Bristol & West House, 1 Post Office Road, Bournemouth, Dorset, BH1 1BL .

	Complaints
	Complaint Team
	Dedicating Complaint Handling